Refund policy

Refund & Returns Policy – CLOROBE

At CLOROBE, we strive to deliver high-quality, thoughtfully designed apparel. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Window

We offer a 7-day return policy from the date of delivery.
To be eligible, you must initiate a return request within 7 days of receiving your order.

Eligibility for Returns

To qualify for a return:

The item must be unused, unwashed, and in original condition
All tags must be intact
The product must be returned in its original packaging

If these conditions are not met, we reserve the right to reject the return request.

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return:

Items purchased during sale or discount offers
Products damaged due to improper use or handling by the customer
Minor color variations (due to screen/display differences)

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Provide clear images/videos as proof

After verification, we will offer a replacement or full refund at no extra cost.

Return Process

To initiate a return:

Email us at clorobesupport@gmail.com (update if you use another email)
Include:
- Order ID
- Reason for return
- Supporting images (if applicable)

Once approved, we will provide further instructions.

Refund Process

After receiving and inspecting the returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–7 business days.